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Frequently Asked Questions
Order
Yes. We offer worldwide shipping to most countries. Shipping availability and rates are calculated automatically at checkout based on your location.
All orders are processed within 1–3 business days. Once your order is shipped, you will receive a confirmation email with tracking details.
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.
Shipping
All orders are shipped via UPS to ensure fast, secure, and reliable delivery.
Delivery times vary by destination:
Standard shipping: 7–14 business days
Expedited shipping: 3–7 business days
Estimated delivery times will be shown at checkout.
Yes. Once your order ships, you will receive a tracking number via email so you can follow your shipment in real time.
Customs & Duties
Customs duties and import taxes (if applicable) are determined by your local authorities and are the responsibility of the customer. These fees are not included in the product price unless explicitly stated.
We are required to declare the accurate value of all shipments and cannot modify customs declarations.
Returns & Refunds
Yes. We accept returns on eligible items within 14 days of delivery, provided the item is unused, unworn, and in its original packaging.
Custom-made or personalized items are final sale and cannot be returned unless there is a manufacturing defect.
Please contact our support team with your order number, and we will guide you through the return process.
Products & Quality
We offer lab-grown diamonds that are chemically, physically, and visually identical to mined diamonds. Each diamond is certified (IGI) and meets the highest quality standards.
Yes. Our jewelry is crafted from genuine gold (10K or 14K, depending on the item), clearly specified on each product page.
With proper care, our jewelry is designed to last. We recommend avoiding contact with harsh chemicals and storing your jewelry properly when not in use.
Payments & Security
We accept major credit cards and secure online payment methods available at checkout.
Absolutely. All transactions are processed through secure, encrypted payment gateways that comply with industry security standards.
Support
You can reach us via the Contact Us page or by email. Our support team is happy to assist you with any questions.
We usually respond within 24 business hours.
General
Yes. All our products are covered by a limited warranty against manufacturing defects.
If you didn’t find the answer you were looking for, feel free to contact us — we’re here to help.
