Refund policy
At iLure, we believe a refined shopping experience includes clarity and confidence.
Returns
- We offer a 30-day return window from the date your order is delivered.
- Items must be unused, unworn, and returned in their original packaging.
- Earrings are non-returnable for hygiene reasons, unless faulty.
Refunds
- Once your return is received and inspected, you will be notified of the approval status.
- Approved refunds will be issued to the original payment method.
- Refund processing may take a few business days, depending on your payment provider.
- Original shipping charges are non-refundable unless the item arrived damaged or incorrect.
Non-returnable items
- Earrings (unless defective)
- Gift cards and vouchers
- Final sale items
Shipping and stock
- All items are shipped from available stock.
- Orders are processed and shipped within 5 business days.
- Shipping is free on orders of USD 100 or more. Orders under USD 100 are charged a flat USD 12 shipping fee. See our Shipping Policy for full details.
Damaged or incorrect items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery, and we will take care of it promptly.
For any return or refund requests, please contact info@i-lure.com.